2-Year Warranty

Warranty at a Glance

Made to Be Worn Every Day

Coverage

2 Yearsfrom the day your piece arrives

Tarnish Promise

Gold-Plated Steelstays gold or we replace it

Shipping

We Payboth ways, anywhere in the U.S.

Your Choice

Repair or Replacefree — or equal value if sold out

Jewelry you wear every day should hold up to every day. Every KartiKart piece — gold-plated stainless steel, sterling silver and jade — is covered by a 2-year warranty from the day it arrives. No registration, no receipt hunting: your order email is your proof.

What’s covered

  • Tarnishing, discoloration or fading of the 18K gold PVD finish on our gold-plated stainless steel pieces under normal daily wear — including showering, swimming and workouts.
  • Manufacturing defects on every piece: a clasp or jump ring that fails, a stone setting that loosens, a chain that breaks at a link, or plating that peels under normal wear.
  • Jade and sterling silver: any defect in the metalwork or setting that appears under normal wear.

What’s not covered

  • Sterling silver’s natural patina. Real silver darkens slightly with time and air; a silver polishing cloth brings the shine back in seconds. That’s the metal being real, not a defect.
  • Accidental damage: a jade stone chipped or cracked by a knock or a fall, a chain pulled until it snaps, a ring bent out of shape.
  • Loss or theft, and the fine surface scratches every piece of jewelry collects with daily wear.
  • Chemical damage: chlorine left to dry on the piece, perfume or hairspray sprayed directly onto jade, or cleaners not meant for plated metal.
  • Repairs or alterations by anyone other than us.

How to make a claim

Tell usUse the Contact Us page. Include your order number (or the email you ordered with) and one or two photos of the piece.
We reply in 1–2 business daysIf the piece needs to come back to us, we email you a prepaid return label. Please don’t ship anything without one.
Repaired or replaced, freeWe send it back at no charge. If the design is sold out, you choose: a piece of equal value, store credit, or a full refund.

A note on one-of-a-kind pieces

Most of our gold-plated stainless steel designs are stocked one at a time, and every natural jade stone is unique. If your exact piece can’t be replaced like for like, you pick what happens next — another piece of equal value, store credit, or a refund. We’ll never leave you with nothing.

The warranty and our 30-day returns

Changed your mind, or the piece isn’t you? That’s what our 30-day easy returns are for. The warranty is for what happens after that: a piece that doesn’t hold up the way we promised, any time in its first two years.

Questions

Anything unclear? Contact us or email info@kartikart.com — a real person (usually Oleg) answers.